Returns & Refunds Policy
At Candyland Galway, we want you to love your treats; however, due to the perishable nature of food items, we can only accept returns on non-perishable goods or items that arrived damaged. Please ensure all returned products remain in their original, unopened packaging to qualify for a refund.
Contact Our Team
Email our customer support within 14 days of delivery with your order number and a photo of the items you wish to return.
Await Approval
Our team will review your request to ensure it meets our health and safety standards for food-grade returns.
Secure Packaging
Carefully pack the items in their original box to prevent damage during transit and include your return authorization slip.
Ship and Refund
Send the package back to our Galway store; once inspected, we will issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing